MSQUARE Works

Five modules, each run to SLA.

We run your brand’s commerce across owned online, pop-up, retail and marketplaces as a test. These five modules are how, each run to agreed service levels (SLA): engage one, several or all five.

Get in touch How it works
Two black rails of shirts, checked jackets and pale knitwear against a mottled concrete wall, a lit mirror panel between them
Shirts and jackets against a concrete wall.Photo: Declan Sun

Common starting points

Engage one module, combine several or run all five end-to-end, under the same governance model. How an engagement runs.

Growing the commerce

Fixing the operation

Choose your first module

Start with the domain that will have the most commercial impact. That becomes your first module, and we expand scope with you from there. The five modules follow below.

You add modules only when you need them, and every module runs on the same operating model. If you prefer one execution partner, we own delivery across commerce, supply and data under one cadence.

Not sure where to start? Use the route planner to match your situation to a first module.

Use the route planner

The five modules

Each module runs with the same governance, cadence and output standard, standalone or as part of an end-to-end mandate. Every module integrates with the others.

E-commerce and retail operations

Trading execution for Europe: release cadence, workflows and partner coordination, run as an ongoing operating function.

In detail: scope, ownership and outputs

Scope

  • Platform operations and releases
  • Trading cadence and calendar execution
  • Partner and vendor coordination
  • Pop-up and retail channel operations

Ownership

  • Operational stability
  • Change and incident control
  • Commercial execution

Outputs

  • SOPs and operating cadence
  • Release governance
  • Operational performance reporting
  • Reduced time-to-market per release
  • Commercial uplift through stable trading
Folded lengths of white and oatmeal tussor fabric stacked on a dark wooden table, loose fringes hanging over the edge
Folded tussor, fringes left loose.Photo: Maite Oñate

Logistics and fulfilment control

A fulfilment layer built for Europe: governance of fulfilment partners (3PL), carrier performance, cross-border flows and cost control, with accountability for service levels owned across the supply chain.

In detail: scope, ownership and outputs

Scope

  • Fulfilment partner and warehouse operations
  • Carrier setup and monitoring
  • Cross-border flows and customs alignment
  • Returns flows and exception handling
  • Last-mile and localisation

Ownership

  • SLA performance
  • Operational cost control
  • Escalation and remediation

Outputs

  • Service-level (SLA) dashboards
  • Returns and exception playbooks
  • Logistics performance reporting
  • Measurable cost reduction per shipment
  • Improved on-time delivery rates
Hands with silver rings folding white tissue paper over a black-and-white photographic print inside a plain cardboard box
A print laid on tissue, the box closed by hand.Photo: Ron Lach

Operational data and control

One operational view across systems. AI-assisted analysis, anomaly detection and decision support, so leadership scales Europe on evidence.

In detail: scope, ownership and outputs

Scope

  • Operational reporting
  • Exception and anomaly detection
  • Forecasting inputs
  • AI-assisted pattern analysis

Ownership

  • Data consistency
  • Operational transparency
  • Decision support

Outputs

  • Unified dashboards
  • Operational KPI definitions
  • Exception reporting
  • Faster risk identification
  • Reduced cost of operational surprises
A row of tall white arches in hard sunlight, deep shadow between them, with one small figure standing at a railing on the right
One arch, repeated, in hard light.Photo: Kings Lee

Sustainability and renewal

Returns triage, refurbishment, recycling and upcycling. Reverse logistics becomes a governed circular capability that protects margin and planet.

In detail: scope, ownership and outputs

Scope

  • Returns intake and triage
  • Refurbishment workflows
  • Recycling and upcycling integration
  • Resale channel setup

Ownership

  • Margin protection
  • Circular operational efficiency
  • Exception management

Outputs

  • Returns performance metrics
  • Refurbishment and renewal SOPs
  • Resale readiness reporting
  • Recovered margin per return
  • EU sustainability compliance documentation
Close-up of weathered hands pushing a needle and white thread through a fold of cream linen
Hand embroidery in Tibaldinho, Portugal.Photo: Elio Santos

AI and operational intelligence

AI-assisted analysis, automation and decision support, embedded across the operating model through MSQ WEAVE and deployed with the service.

About MSQ WEAVE

In detail: scope, ownership and outputs

Scope

  • Automated task routing and triage
  • Anomaly and drift detection
  • Cross-module pattern analysis
  • Decision support and next-best actions

Ownership

  • AI governance and auditability
  • Operational signal quality
  • Output thresholds and escalation

Outputs

  • Automated exception reports
  • AI-assisted operational playbooks
  • Decision support logs
  • Reduced manual intervention cost
  • Faster exception resolution
Pale warp threads running the length of a wooden hand loom into woven oatmeal cloth, a boat shuttle resting on the weave
Warp threads and a shuttle on a hand loom.Photo: Nickolas Nikolic

Tell us what Europe should look like for you.

We will propose the smallest operational step that puts you in control, one module or end-to-end.

Get in touch
Get in touch